Refund policy
Return and Refund Policy
Returns & Exchanges
If you are unhappy with your item and would like to change the size or item, we’re happy to help with an exchange, subject to availability.
Returns accepted within 10 days of purchase if items are unworn, unwashed, and have tags attached.
No returns or exchanges on headwear (caps, beanies, visors) unless faulty.
Sale/promotional items are FINAL SALE - no returns, exchanges, or refunds unless faulty.
If tags are missing, we assume the item has been worn, and the sale is final.
Returns Process
Email merchandise@boprugby.co.nz before returning an item, including your order number and reason for return.
Customers cover return shipping costs, unless the item is faulty.
We recommend using tracked courier shipping, as we are not responsible for lost returns.
Returns must be sent to:
- Bay of Plenty Rugby Union, 52 Miro Street, Mount Maunganui, Bay of Plenty 3116
Refunds & Exchanges
Refunds are issued to the original payment method. Please allow 3–7 working days for the funds to appear, depending on your bank or card provider. Transaction fees charged by our payment processor are not refunded, and original shipping costs are non-refundable.
Original shipping costs are non-refundable, unless the item is faulty.
If an exchange size is out of stock, we will:
- Offer a refund, OR
- Swap for an item of equal or lesser value and refund the difference.
Faulty or Incorrect Items
Must be reported within 14 days of receiving the order.
Covered under the Consumer Guarantees Act (CGA) - we may decide to repair, replace, or refund.
Wear & tear damage is not covered.
Clothing items should be washed on COLD cycle and hang dry.
Shipping costs refunded for faulty or incorrect items, and a return shipping label will be provided.